Posted on 15th of January, 2020
Elevate the short stay guest experience: Check-in & Check-out
Besides the regular timeframes, the KS development team started working on the feature that will help out many hotel managers and landlords that want to go beyond their guest’s expectations without having to download any app.
This feature lets you elevate the short stay guest experience: Short stay providers and marketplaces for long term rentals are now able to define a check-in and check-out date and time for their guests in an easy manner.
“Hotel and hospitality guests today expect automation and solutions that allow them to control when and how they check-in, check-out, and access a guest room. By delivering the hospitality industry another method that gives guests more control over their stay and experience, SALTO helps improve and streamline operations while also boosting overall customer service.” - Aznar Sethna, Chief Sales & Marketing Officer SALTO Systems.
Below we showcase only the tip of the iceberg of benefits that the brand-new Check-in and Check-out feature holds, from back of house to the front desk:
Quick service has become more important than ever. Bypassing the front desk has become a mandatory service. Where the traditional way of checking in, results in increased waiting time at the front desk and therefore frustrated guests a.k.a. ‘bad guest experience’, this technologically enhanced way of checking in, where your guests don’t need to pick up or return any key, you avoid extra work. Your guests are able to just walk in and out, according to the pre-set timeframe they booked.
To give a real-life example; When you own a short stay apartment company. Your guests will arrive on 29/10/2019 at 17:00 and leave on 05/11/2019 at 13:00 and you want to give them access for this specific timeframe. Just select the ‘Check-in Check-out’ timeframe option. You can select this from anywhere in the world for any location you have equipped with the SALTO KS cloud-based access control solution.
Great(er) guest experience
For an even more efficient approach, the guest can check-in themselves upon arrival. When they check-in at the designated check-in station for example. By checking in, the access control system gets notified the particular guest arrived in the space and can even choose to be welcomed by one of your moderators in case they have additional needs. This way your guest feels more in control of their own booking and your moderators have more time to give the warm welcome your guest deserves.
By integrating your hotel Property Management System (PMS) with SALTO KS, a door opens for many possibilities that can make your short stay accommodation stand out. Like the check-in stations we mentioned above, automatic access to lockers or the gym and you can even think of a build-in 24/7 chat service with your moderators for the ultimate guest experience.
With the collected data from the SALTO KS access control solution, you collect important details that can help you perfect your operations. With this exact way of knowing how long a guest has been in the space, it gets easier to define your billing cycle, understand when your busiest times are and when it is the appropriate time to, for instance, organize a complimentary event that builds your community.
Show people who are staying in your accommodation (of course in consultation) and let your guests network in the common space(s) by integrating SALTO KS with your own hotel property management system (PMS), you could even show a picture of the designated moderator who will welcome your guest, or even let your guest choose themselves. After the check-out, a notification could automatically be sent to the moderator who could wave your guest goodbye and notify the cleaning staff the room is free for thorough cleaning.
With a little help from cloud-based access control technology, you are able to provide exceptional service in your short stay apartments and gain more time to divide your full attention to your guests and building a community of guests that after checking out will soon want to check-in again (and again).
Want to know more about the check-in and check-out feature or see if the features SALTO KS has to offer are suitable for your business?
Reach out to us, we are happy to take you by the hand to guide you to a tailor-made solution.
SALTO KS provides a flexible access control management system that requires no software installation or the added expense of a fully wired electronic product. Modern cloud-based, wireless access control system is easy and simple to use for businesses including Coworking Spaces, Coliving Buildings, Purpose Built Student Accommodation, Retail, Multi-Tenant Housing, Gyms and many more. Our best in class wireless access control solution and smart locks guarantee the efficiency for your business. Integrate smart locks, start easily managing wireless access control now!