Notifications for ‘Left Open incidents’ are sent after the lock in question has remained open for 38 seconds.
Previously, both Entries and Incidents were shown in the same screen. In the new version Entries are shown in the same screen. In the new version Entries are shown first by deafult. But with the filter you will find on the upper tight corner you can switch to show the incidents.
One you are there, you will see that the icon is lit up in red. Selct the option and then check the details of the lock that has been left open.
Basic users will only see their own entries.