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How do I Change the Owner of the site?

If the customer does not have access to any longer and cannot complete the password reset procedure (e.g. because you don't have access to the previous Owner's email inbox), then please follow the steps below to reset the Owner's details.

Send an e-mail to [email protected] with the following information:

    • Site UID or Activation Code of IQ
    • Current Owner's email address (if known)
    • New Owner's name and email address

Be sure to include a scanned copy of the following documentation:

    • Copy of ID of the new Owner
    • Copy of the voucher that has been used

Once this has been received by Support, we will process the change of ownership request and the Owner will be changed within 3 working days. Both the old Owner and new Owner will be notified by email about the change.

Please note that this is the only way to change the Owner when the user has no access to the Owner's account and cannot perform a password reset. This is due to security reasons and SALTO will not change the ownership without the stated documents.