In order to reset and restore your IQ make sure you have the following: Admin or Owner access to the Site in the Web App and a maintenance card. Once this is done follow the steps below:
Ensure the IQ is powered and online.
Press the reset button of the IQ for 8-10 seconds, as a result, the LED light will indicate once Red Green Blue light.
Go to app.saltoks.com, login with a site admin account, go to Site -> Hardware -> Find the IQ being reset, and click restore
You have successfully reset and restored your IQ!