If something has gone wrong, for instance, the lock was not found, the Digital Key timed out due to an error in placement near the sensor, or if perhaps you don’t have access to the specific lock, you will be requested to ‘Try again’.

Ensure the Digital Key is received by the lock correctly by tapping the Digital Key icon on your watch face and then placing your watch against the lock to open the door. If your ‘Haptics’ setting is enabled, the lock opening will be accompanied by a vibration and sound, confirming that the opening is successful. This is also indicated by the LED flashing green. You do not need your phone present with you to use your Apple Watch for access. 

If this still does not work, make sure you have the required access rights to the entry point you are trying to access. If this still fails, we advise you to reset the Digital Key, and you can do so by navigating to the ‘Digital Key settings’ option in the Settings screen of the SALTO KS Mobile App.