Why am I offline: is my IQ offline, is my lock offline?

Before panicking, make sure you investigate the following options when your site seems to be offline:

  • 1. IQ is offline due to power or network issue
  • 2. The lock is offline due to the connection issue with the IQ, or the IQ is offline
  • 3. The battery inside the lock is dead

Why would I reset my IQ?

The Site owner lost the pin or faced a problem and Salto Tech support see to reset the pin is the best solution.

Before decoupling the IQ from the Site.

How do I reset my IQ?

The reset would reset to defaults, the button should be pressed around 10s

After normal reset, the device will show RGB 3 times.

WARNING: Only take this step when a SALTO support employee has recommended this.

To reset an IQ, take a paperclip or similar object and press the reset button for a minimum of 10 seconds (and a maximum of 15 seconds) while it is plugged in.

While doing this, please take note of the fact that the rest process starts with a Red, Green, Blue blink of the IQ. After these (RGB) flashes wait for a maximum of 2 minutes to have the IQ reset all settings.

How do I check if it’s a hardware issue? Check if there’s anything unusual about the hardware. For instance: does the door lock give a green light but it’s still not possible to operate the mechanism.