COVID-19 Update: A message to our Customers, Partners, and SALTO Systems Community. Read more.

Why is my customer not receiving any e-mail?

The delivery of emails (e.g. confirmation, reset password, etc.) is usually done instantly. There may be situations where the delivery of emails is delayed, or where emails are delivered into the recipients SPAM folder.

In situations where the customer does not receive the email, please take the following into consideration:

  • Emails might be delayed due to various circumstances, if not received immediately, please wait for a number of minutes
  • Check the SPAM folder of the recipient; it may occur that emails are delivered into the SPAM folder
  • If the customer uses Gmail, please check all the 'Social', 'Promotions', 'Updates' and 'Forums' tabs as well as the 'Primary' tab.

If the customer has not received the email within the hour, please contact

[email protected] and include the following information:

  • Site UID
  • Customers full name
  • Customers email address
  • Type of email requested (e.g. confirmation email, reset password email, etc.)

Support will then look into the issue and if needed, a manual email will be sent to the customer.