The Code is a specific security feature of SALTO KS: A 5 character encrypted code, comparable to what most online banking applications use.
The encryption is unique and only known and shared between your App and your IQ. It is not stored in the Cloud or anywhere else. Since it’s your app and your IQ only you have the control over these critical features.
The Code is ONLY used to perform remote openings/Office Mode from the Web app.
The Code is NOT needed to perform remote openings/Office Mode from Mobile apps (this is what the PIN is for).
Make sure you have activated your IQ. The Code is generated when you enter your individual and self-chosen PIN in the mobile app. The mobile app encypts the PIN into an IQ and only the SALTO KS IQ holds the right key to recalculate that to your PIN.
A Code is only valid for a restricted short period of time which puts another layer of security on top of the Code technology. You just have to click on ‘Generate a Code’, and after that get the Code.
If you are a SuperUser you can ask the owner to reset your PIN. Owners that have lost their PIN need to reset the IQ. The owner goes to ‘Account/Security/Reset PIN’ and selects your name and the IQ for which the PIN needs to be rest.
The owner selects the right IQ by using the dropdown next to the SuperUsers name and presses ‘Reset PIN’. SALTO KS will ask for the Code of the owner for that specific IQ. After entering the Code, the PIN for that IQ of the SuperUser has been reset.
Next time the SuperUser opens the App the IQ will show as not activated. SALTO KS will send the random selected PIN again and the SuperUser can change the PIN again. If you use the same PIN for multiple IQ’s? Do you may have to do this for all IQ’s? For this SuperUser.
In case the owner has forgotten the PIN, the relevant IQ needs to be reset by pressing the CLR button on the back of the IQ. This has two consequences:
All App users for that specific IQ need to re-activate that IQ in their App as if it was their first activation.
The owner needs to reconfirm the SALTO KS configuration. Go to Account/System Configuration and follow the instructions for that specific IQ.
On occasions a single App user may duplicate the mobile app on a second device that they own it is possible to activate the same app on a second mobile device, whether this is a smartphone or a tablet.
How can I duplicate the app on a second mobile device?
Imagine that you have logged in to the app on a smartphone and you also have a tablet on which you want to activate the same app.
Go over to the app menu on the second device. The IQ activation process is different in this case.
Select the activate button and a screen will then appear asking you to enter a Code that must be generated on the first device.
Go to the first device, click on the app menu and select the icon with an arrow coming out of a box for the IQ in question.
Select the option ‘Generate Code’ and enter the 4-digit PIN in order to send the request.
Then, right away, enter the Code on the second device. Verify that the IQ in question has been activated, producing an extra replica of the app on the first device.