How can we help?

Search Answers

Common questions

The configuration option can be located when you:

  1. Access the account via and go to the “People” section.
  2. Click the pencil icon in order to edit the profile.
  3. The option appears in the lower part of the profile.
Go to the page

The Master key or ‘Offline Access option’ allows a user to open the doors to which he or she has permissions defined, even when the IQ is offline or disconnected.

Go to the page

The maximum distance from the IQ to the electronic lock or cylinder is 10 meters. Make sure your IQ is within this reach or use a repeater to extend the distance. By adding more repeaters a distance of up to 40 meters can be achieved between the IQ and the electronic lock.

Sometimes the use of the maintenance card will be necessary to force the lock to communicate with the IQ and also for attaching locks to IQs.

Go to the page

Check if there’s anything unusual about the hardware. For instance: does the door lock give a green light but it’s still not possible to operate the mechanism.

Go to the page

WARNING: Only take this step when a SALTO support employee has recommended this.

To reset an IQ, take a paperclip or similar object and press the reset button for a minimum of 10 seconds (and a maximum of 15 seconds) while it is plugged in.

While doing this, please take note of the fact that the rest process starts with a Red, Green, Blue blink of the IQ. After these (RGB) flashes wait for a maximum of 2 minutes to have the IQ reset all settings.

Go to the page
Make sure that you’re actually offline by disconnecting and connecting the IQ to the power. Go to the page
Before panicking, make sure you investigate the following options when your site seems to be offline: Go to the page