COVID-19 Update: A message to our Customers, Partners, and SALTO Systems Community. Read more.

How do I replace an IQ?

If you need to replace your IQ (e.g. because of a hardware failure) you can do so by using the 'Replace' button in the site settings. Using this button, you will replace the IQ without the need to detach / re-attach any attached hardware. The new IQ will simply replace the old IQ, including any attached hardware. To replace an existing IQ, simply:

  1. Login to as the Owner
  2. Click on 'Account' > 'Site'. Here you will see your IQ, or if you have multiple IQs, you will see a list of your current IQs. In this example, we're going to replace the IQ called 'IQ'.
  3. Click on the 'Replace' button. If you wish, you can give the new IQ a different name, or leave it as is. Click on the green 'V' to continue.
  4. Enter the IQ's activation code and click on the green 'V' to continue:
  5. Confirm your telephone number and click on the green 'V' to receive the registration code.
  6. A registration code will be sent to your mobile phone, via SMS. Enter the code in the field shown on your screen.

Note: the code is case sensitive.

Once the registration code has been confirmed, your IQ has been replaced successfully!