How do I reset the PIN as a SuperUser?

What is a SuperUser?

This is a User who, in addition to being assigned a Tag or use of the APP, will have access to an account at This will require an e-mail address to be entered (needed for the login) and a telephone number (needed to receive the SMS for con guring the PIN or alerts).

A SuperUser can view but not modify the details for the Owner, or can create other SuperUsers and new APP users or users with a Tag.

If a SuperUser doesn't have access to (one of) their activated device(s) then the Owner will have to reset their PIN. Once this has been done, you can activate your new device.

The Owner can reset the PIN by going to:

  1. Account

  2. Security

  3. Reset User PIN

  4. Select User

  5. Reset PIN

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