These alerts are pre fixed in every Owner's account as a security feature to ensure that you are notified when there is unusual behavior on a door.
BEWARE: We cannot change anything in these alerts as it concerns your own account.
If there is no necessity of these alerts you can switch them off by following the steps below:
Go to your account on app.saltoks.com
Select Messages (1).
Select Alerts (2).
Press Edit (3) for the relevant door - for instance Front Door.
Deselect all the alert check boxes (4) and press save.
All boxes will now be checked with a red x and you'll no longer receive alerts for that particular door.
What are NOT CLOSED alerts:
Notifications for NOT CLOSED alerts are sent after the door in question has remained open for 38 seconds.
How do I interpret the NOT CLOSED alert in the mobile app?
You can see on the main screen, under the Alerts option, specifically in the first block on the right that the circle is lit up in red.
Select the option and then check the details for the door that has been left open.
How do I interpret the NOT CLOSED alert in the account at app.saltoks.com ?
You can see on the main screen, specifically in the first block on the right that the circle is lit up in red.
Click below the circle lit up in red, where it says “Read Alerts”. A message with more details will appear at the top of the main page.
How do I stop the NOT CLOSED alert in the mobile app?
The red alert circle will disappear when someone physically closes the door.
How do I stop the NOT CLOSED alert in the account at app.saltoks.com ?
The red alert circle will disappear when someone physically closes the door.