If you receive a notification stating, “This IQ is activated on a different device” there are generally 3 situations in which this can occur. Please check if:

• You have already activated the IQs on another device, but you want to replace your phone.
  

• You have re-installed the app on your phone.
  

• The app storage has been cleared by an app cleaner tool.
  

In the first case, you can generate an activation code on the other, already activated, device. If you don’t have access to this device anymore or you (accidentally) re-installed the app on your device, as mentioned under point two, please ask one of your site administrators to help you. They can go to site > rights in the web app, and they will be able to reset your PIN for all the IQs. Once this is done, you will be able to complete the IQ activation process in the mobile app. For point three, which typically only happens on Android devices, please reach out to our support team, as this might re-occur.

If you still have questions , please feel free to reach out to Salto support.