I get the message 'I'm connected to another phone' but I am not, what should I do?

There are generally three cases that would generate the "This IQ is activated on a different device" notification. In most cases this concerns Android devices. Please check if:

  • The user logged in with another device

  • The user re-installed the app

  • App storage was cleaned by an appcleaner tool of some sort

Bullet one and two are expected behavior, for point three, please reach out to support . Find us here.

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