The lock is vandalised and completely inoperable, what should i do?
Before removing an offline Lock please note that:
- A removed offline Lock is not usable in another environment.
- The IQ the Lock was attached to is online
- The IQ is activated in the user's app (valid user/a Site owner/admin)
- Account > System > Select IQ
- Edit, then select the Lock, click Edit
- Select Detach, click Move, save in IQ
- Go to your SALTO KS app, find the IQ, generate the Code, enter the Code in app.saltoks.com
- The System will confirm the Lock is detached
Find the Lock and attached IQ in the System by going to Account > Hardware > Doors. Find the Lock and attached IQ in the System. Note their names and MAC address.
Detach the Lock from the IQ by going to: