Web app

People (User management)

SuperUsers and Owners can add and edit a user. Only Owners can remove users from their site.

Add user

To add a user to your site, login to home.saltoks.com as an Owner or SuperUser and:

1. Click on 'People' 2. Click on 'Add user'

3. Enter the user's first name

4. Enter the user's last name

5. Select an available tag for this user (optional, the user can also be set-up as 'App Only' user, without a tag

6. Enter the user's address details (optional), select the correct country that corresponds with the user's mobile phone number (if applicable)

7. Enter the user's phone number (mandatory for SuperUsers and for users with App rights) 8. Enter the user's email address (not mandatory for 'users' without App rights) 9. Select the type of user: user or SuperUser

10. Master key rights / Offline access: check the box if you would like this user to have Master key rights (maximum of 20 users per site in total)

11. Enable as app user: this only needs to be checked if you selected the type: 'user' and would like to user to be able to use the Mobile Application

12. Finally, click on the 'Save' button to add this user to the site.

How do I edit users

To change a user's settings or details, login to home.saltoks.com  as an Owner or SuperUser and:

1. Click on 'People'

2. Click on the pencil to edit a user

You can now edit this user's details, including: 3. Add a user photo

4. Remove a user photo

5. Edit the details as specified in 'add user'

6. Click on 'Save' to save the changes or 'Cancel' to discard the changes you have just made.

How do I remove users

As an Owner you can also remove users. 

To remove a user, login to home.saltoks.com and:

1. Click on 'People'

2. Click the recycle bin underneath the site you would like to remove

3. Click on 'Yes' to confirm

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A SuperUser or an Owner can instantly block another user from opening any lock with their tag or SALTO KS Mobile App (if applicable).

Block

To block a user, login to home.saltoks.com and:

1. Click on 'People'

2. Click on the 'Block' button under the person you would like to block

3. The user is blocked instantly and the Tag status changes to: 'Blocked'. Also the button changes from 'Block' to 'Unblock'

Unblock

To Unblock a blocked user, login to home.saltoks.com and:

1. Click on 'People'

2. Click on the 'Unblock' button

3. The user will be unblocked instantly and the tag status will change to: Active and the button will change to 'Block'

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Currently we work with user profiles. This means that every user is in charge of their own profile and they can change their picture in their own profile. A user can change user picture by following the steps below:

  1. Go to home.saltoks.com to login into your account
  2. Press the picture in the upper right corner of your account (as can be seen in the screenshot below)
  3. Go to account In your account you can 'Edit' your profile picture by clicking the 'Edit' button (as can be seen in the screenshot below)
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Access (User Access Management)

An access group is either a single person or a specific group of people that have a set of rules about which doors they can open and when assigned to them.

Access groups determines which users have the rights to access which locks and on what date / time (or time frame). If you have not set-up any access group, users in your site will not be able to open any locks, until an access group is created that contains the users, the doors and a definition on when the users are allowed to open the specified locks.

Access groups can be set-up by logging into your account and clicking on 'Access'.

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An access group is either a single person or a specific group of people that have a set of rules about which doors they can open and when assigned to them.

How can I create access groups?

Step 1 Access the account via home.saltoks.com and go to the section “Access”. Click the (+) icon next to where it says “New access group”.

Step 2 A screen then appears with the following text in the upper part: _ can open _ at _ and the lower part of the screen will show the various options that can be selected.

Step 3 Select who will be given access.

Step 4 Select which door(s).

Step 5 Select When, first choose “Date”. You can select “Any Date” for any day on the calendar. “Period” for lengths of time between two dates. And “A single day” for a specific day on the calendar. Secondly select “Days” for the days of the week on which access is granted. Thirdly, and last of all, select “Time” for the range of hours.

Step 6 Click on “Add”.

Step 7 Set a name for the group.

Step 8 Select “Save”.

Deleting access groups

Step 1 Access the account via home.saltoks.com and go to the section “Access”. Click on the waste bin icon.

Step 2 The site asks for confirmation of the action. Click on “Yes” and the group in question will disappear from the “Access” page.

How can I change the content of an access group?

Step 1 Access the account via home.saltoks.com and go to the section “Access”. Click on the pencil icon.

Step 2 Modify who has access.

Step 3 Change which door(s).

Step 4 To edit “Date”, “Days” or “Time” click on the pencil icon.

Step 5 Click on “Add”.

Step 6 Select “Save”.

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Events (Access Logs & More)

In home.saltoks.com there is an option to export events to a CSV file. Currently the maximum number of events that can be exported is limited to 100 (i.e. the number of events that can be displayed on screen at once). The export will contain the records that are shown on screen; so all filtering that has been applied (time period, type of event, etc.) will be reflected in the export.

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In the event log, the following events are logged:

Open with:

    • Tag, when a user opened a lock with their tag
    • Master key, when a user opened a lock with Master key (i.e. tag could not be validated, but was equipped with Master key functionality)
    • Inside Handle, the inside handle of an Escutcheon was used (i.e. door was opened from the inside)
    • Metallic key, some Escutcheons have an option to also open the door with an actual key; when this happens 'Metallic Key' events happen
    • User via web, when a user opened a lock remotely through home.saltoks.com
    • User via app, when a user opened a lock remotely through the SALTO KS mobile app
    • Rejected tag, a user tried to open a lock with their tag, but did not have the correct access rights to open the door
    • Office, a door was placed in, or taken out of Office Mode

Warning:

    • Door left open, some doors can be fitted with a 'door open' sensor; when any of these doors is left open, this warning is triggered
    • Intrusion, if an Escutcheon is opened from the outside, without a tag being presented, the intrusion alarm is triggered
    • Battery, if a lock has a low or critical battery status, this warning is triggered
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Doors (Lock management)

Owners can remove doors when a lock is still connected to the site, but not attached to an IQ.

The lock on the left has the 'Current Mode' status: "Detached", while the lock on the right is "Locked". This means that through this screen, you will be able to remove / delete the lock on the left, but not the lock on the right. To remove the lock on the left:

1. Click on the 'recycle bin' icon

2. Confirm by clicking 'Yes' in the pop-up that appears

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A lock can only be deleted from your site if the lock is not attached to any IQ. If you lock is not 'detached' from an IQ, you will first need to detach the lock from the IQ. When you try to delete a lock that is still attached to an IQ, an error message will warn you that the selected lock is still attached to an IQ.

Detaching a lock:

To detach a lock from an IQ, follow the steps below:

1. Once logged in to your account as the Owner, click on 'Account' 

2. Then click on 'site'

3. In the screen that appears, click on 'Edit' to start the process

4. In the next screen, click the 'edit' button below the lock you want to detach and click on 'Move'

5. The lock will now be moved so that it is no longer attached to the IQ,

6. Click 'Save' to confirm that the lock will be detached from the IQ.

7. You will need to enter a Code to confirm the action; generate and enter a Code.

8. After you have entered a correct Code, the lock will be detached. 

9. To check if the lock is properly detached, you will be asked to present (any) tag to the lock. 10. If the lock has been properly detached, then the lock will blink orange and you will be able to open the lock. 11. If the lock has not been properly detached, the lock will grant or deny access (depending on the Tag that is used). In that case, click on the red X and retry to detach the lock.

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What is Office Mode:

While the door is in office mode, anyone may enter without the need to present a tag. That is why it is referred to as “Free passage”.

If you have a business and you want the doors to stay open to the public during certain hours, the easiest way to do so is to put access into Office Mode (free entry). Then, when your business day has ended, exit Office Mode.

How can I activate Office/free passage Mode?

The “Free entry” option can be found on home.saltoks.com, in your app or by a physical action on your escutcheon when you:

Require that the user have the right to activate Office Mode

Door:

Hold down inside handle and present your tag

App:

Select the door and click on it, chose Office instead of open.

Website:

Step 1 Access the account via home.saltoks.com and go to the section “Doors”

Step 2 Click on “Office” in the lower left part of the panel for the door in question

Step 3 The aite will request a Code. You must generate a Code via the mobile app

Step 4 Open the app and select the menu in the upper left area

Step 5 Once you are inside; select the icon with an arrow coming out of a box. A menu will drop down in the lower area.

Step 6 Select “Generate Code”. Enter the PIN for the IQ in question. A 5-character “Code” will be generated

Step 7 Enter this Code when the site asks for it. The request will disappear and you will be able to see the status change to “Pending” and then to “Office”.

How can I leave Office Mode?

There are two ways to revert the site to permission- based access:

By using the account:

Step 1 Access the account via home.saltoks.com and go to the section “Doors”.

Step 2 Simply click on “Standard” in the lower left part of the panel for the door in question

Step 3 In approximately 8 seconds the request will disappear and you will be able to see the status change to “Pending” and then to “Standard”

By using the app:

Step 1 Open the app and select “Exit Office” in the lower left

Step 2 Simply click on “YES”.

How can I enable / disable 'Office Mode'

While the door is in Office Mode, anyone may enter without the need to present a tag. That is why it is referred to as “Free passage”.

If you have a business and you want the doors to stay open to the public during certain hours, the easiest way to do so is to put access into office mode (free entry). Then, when your business day has ended, exit Office Mode.

Step 1  Select “Generate Code”. Enter the PIN for the IQ in question. A 5-character “Code” will be generated

Step 2  Enter this Code when the Site asks for it. The request will disappear and you will be able to see the status change to “Pending” and then to “Office”.

How do I schedule Easy Office Mode:

Schedule through doors in home.saltoks.com click pen, set schedule, any tag with rights of EOM will set door in EOM mode during schedule. Auto locks or when someone shows a tag.

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Messages (and Alerts)

Messages and alerts will let you know who opened what door at what time / during a previously defined time frame.

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Step 1 Access the account via home.saltoks.com and go to the section “Messages”. Click the (+) icon next to where it says "New message".

Step 2 A screen then appears with the following text in the upper part: if _ opened _ in _ via _ and the lower part will list the various options that can be selected.

Step 3 Select the people you wish to receive messages about.

Step 4 Select, which door the message, should be sent to.

Step 5 Select when the message should be sent in relation to when the door is opened.

Step 6 Select how the messages will be received.

Step 7 Identify the group using a suitable name.

Step 8 Select “Save”.

When will I receive a message?

You will receive messages when a user tries to open a door, as long as the message has been configured previously. If no messages have been created, notifications will not be sent.

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These alerts are pre fixed in every Owner's account as a security feature to ensure that you are notified when there is unusual behavior on a door.

BEWARE: We cannot change anything in these alerts as it concerns your own account. 

If there is no necessity of these alerts you can switch them off by following the steps below:

  • Go to your account on home.saltoks.com
  • Select Messages (1). 
  • Select Alerts (2).
  • Press Edit (3) for the relevant door - for instance Front Door.
  • Deselect all the alert check boxes (4) and press save. 
  • All boxes will now be checked with a red x and you'll no longer receive alerts for that particular door.

What are NOT CLOSED alerts:

Notifications for NOT CLOSED alerts are sent after the door in question has remained open for 38 seconds.

How do I interpret the NOT CLOSED alert in the mobile app?

You can see on the main screen, under the Alerts option, specifically in the first block on the right that the circle is lit up in red.

Select the option and then check the details for the door that has been left open.

How do I interpret the NOT CLOSED alert in the account at home.saltoks.com  ?

You can see on the main screen, specifically in the first block on the right that the circle is lit up in red.

Click below the circle lit up in red, where it says “Read Alerts”. A message with more details will appear at the top of the main page.

How do I stop the NOT CLOSED alert in the mobile app?

The red alert circle will disappear when someone physically closes the door.

How do I stop the NOT CLOSED alert in the account at home.saltoks.com  ?

The red alert circle will disappear when someone physically closes the door.

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Tech support - Events, Access logs & more

How come the customer was unable to open the door because the door did not receive an answer from the IQ in 4 seconds?

Rejected tag offline: Customer was unable to open the door because the door did not receive an answer from the IQ in 4 seconds. It could be the door had no connection with the IQ or because the authentication command was not received by the door within 4 seconds (door time out; only for non-LAM IQs) and the User does not have a Master key enabled tag.

How come the customer was able to open the door, however the door did not receive an answer from the IQ in 4 seconds? Master key: Customer was able to open the door, however the door did not receive an answer from the IQ in 4 seconds. It could be the case that the door had no connection with the IQ at that time or because the authentication command was not received by the door within 4 seconds (door time out; only for non-LAM IQs). The door therefore was opened by using the Master key (also known as ‘Offline Access’) functionality. In both cases the door has retained the opening-events and sent these through once the connection between the lock and the IQ was re-established.

What is the most common reason for seeing rejected tags offline?

One of the most common reasons for seeing rejected tags offline is that the IQ is unplugged. For more information on this, please check 'Connection Timeline'; here you can see if an IQ was unplugged at the time of the Rejected Tags Offline.

Please note that you will only see information on connectivity that occurred in the past 24 hours.

Local Access Management

  • Does the IQ have firmware that supports Local Access Management (version 2.5.9 and above)?
  • Update the firmware to a firmware version that supports Local Access Management
  • If the RTOs are caused by IQ connectivity issues, this should fix the issue because the IQ will use a copy of the database to authenticate the users locally, without authenticating through the CCC.
  • If the issue persists after updating the IQ to a LAM enabled firmware version, then the cause is most likely to be ‘internal’; i.e. the issue can be found in the user’s Site (e.g. because of distance issues or RF channel issues).
  • The cause is most likely to be ‘internal’; i.e. the issue can be found in the user’s site (e.g. because of distance issues or RF channel issues)

What internal issues could be the reason for Rejected Tags Offline?

If the IQ is running on Local Access Management and the issue persists, then the most likely cause of the issue is a communication error between the lock(s) and the IQ.

Does the issue occur with multiple locks or just with one specific door?

One specific door: If the issue occurs at one specific door, while other doors in the site do not experience the same issue, it is most likely that that specific door is ‘out of range’. It could be that the door is permanently out of range, which would show because the door would be offline, or it could be located in a position where the door and the IQ have intermittent connectivity loss.

If this is the case, check the following:

  • Distance between lock and IQ  < than 10 meters
  • Measure the signal strength with an RF Channel Tester Kit. If the signal is weak (despite it being on < 10 meters from the IQ), adding a Repeater or even a new IQ to the Site will resolve the issue.
  • If the distance between the lock and IQ is < than 10 meters and the RF test turns out positive, then a change of RF channel may be the solution. However, because all the other locks in this Site are functioning correctly, it may be that changing the RF channel in this specific instance may result in a reduced performance of the other locks.
  • All locks under a specific Repeater

What could be the issue when all locks are connected to a specific Repeater:

If the problem occurs with locks that are all connected to a specific Repeater, the most likely cause is that the Repeater is out of range. It could be that the Repeater is permanently out of range, which would show because the Repeater would be offline, or it could be located in a position where the Repeater and the IQ have intermittent connectivity loss.

If this is the case, check the following:

  • Distance between Repeater and IQ  < than 10 meters
  • Measure the signal strength with an RF Channel Tester Kit. If the signal is weak (despite it being on < 10 meters from the IQ), adding a Repeater or replacing the Repeater with a new IQ (that is placed nearer to the lock) would be a solution.

What could be the issue when multiple locks are under the same IQ

If the problem occurs with multiple locks under the same IQ, then this could be due to distance issues (locks > 10 meters from the IQ) or because the RF channel is not set to the most optimal channel for this Site.

If this is the case, check the following:

  • Distance between Repeater and IQ  < than 10 meters
  • If the distance between the lock and IQ is < than 10 meters and the RF test turns out positive, then a change of RF channel may be the solution. 
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If the Site contains RFnet locks within the Site, then the offline access storage is 39 per Site. But if the whole Site is equipped with BLUEnet locks, then Offline keys storage is 360. In the future, we are planning to improve this logic per lock, where the storage will be 39 for RFnet locks and 360 for BLUEnet locks within the same Site.

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