Yes, all PIN codes in SALTO KS expire after 90 days by default. Once it expires at the end of 90 days, we will assess if the PIN code is part of a valid Access Group. If it is, the expiration date is extended by 7 days and this continues until it is no longer part of a valid Access Group. Then, it will be deleted.

Check out this article.

To change the PIN for any one of your IQs, please follow the following steps. If you have multiple IQs and wish to change your PIN for all IQs, repeat this process for all IQs you wish to change your PIN for.

1. First step, log in to your app and go to Settings.

2. Next step, Change PIN.

3. Next step

4. Next step

5. Next step

The PIN was successfully changed!

If you need to generate a Code please follow the instructions below to do so.

Make sure you have activated your IQ's. A Code is generated when you enter your individual and self-chosen PIN in the App. The App encrypts the PIN into a Code and only the IQ holds the right key to recalculate that to your PIN. A Code is only valid for a restricted short period of time, which puts another layer of security on top of Code technology.

Step 1. Login to your App and press the menu icon in the below right corner. Than press the "Generate Code" tab.

Step 2. In the menu press the 'Get Code' icon next to the name of the IQ for which you need the Code.

Step 3. Depending on whether or not you saved your PIN, the app will validate your PIN in the background and generate a Code.

Step 4. The result is shown as a 5 character Code.

What is a SuperUser?

This is a User who, in addition to being assigned a Tag or use of the APP, will have access to an account at app.saltoks.com This will require an e-mail address to be entered (needed for the login) and a telephone number (needed to receive the SMS for con guring the PIN or alerts).

A SuperUser can view but not modify the details for the Owner, or can create other SuperUsers and new APP users or users with a Tag.

If a SuperUser doesn't have access to (one of) their activated device(s) then the Owner will have to reset their PIN. Once this has been done, you can activate your new device.

The Owner can reset the PIN by going to:

1. Account

2. Security

3. Reset User PIN

4. Select User

5. Reset PIN

You can configure your IQs in order to connect them to the internet. The communication happens via Bluetooth between your IQ and your phone, with the SALTO KS App. You can connect your IQs via Ethernet, Wi-Fi or with a SIM card inside a USB stick. Once the IQ is configured, you can add it to your site in app.saltoks.com or let your installer carry out the whole process for you.

The reset button is meant to be pressed for 2 seconds when configuring an IQ. Pressing the reset button for too long will result in a reset of the IQ. Should this happen while it is the first time you have tried to configure network settings on the IQ and it was not added to a Site yet, no action is required. The IQ will simply start up again and you may repeat the process.

If the IQ was already part of a Site and up and running, it will need to be restored. This can be done by a Site admin in the Site, and going to the site > hardware section of the KS web interface.

In order to use a fingerprint instead of PIN when you want to perform lock openings, you need to follow these instructions:

1. Make sure that the biometric settings on your mobile device are enabled (‘Touch ID & Passcode’ for iOS and ‘Security Settings’ for Android). 

2. Go to your SALTO KS app > Settings > App Settings > ‘Enable TouchID’. Make sure this is selected. 

3. In order to use a fingerprint, you have to first activate an IQ. When you are activating the IQ on your app, you have two options. One, Store IQ PIN in keychain, or you can select ‘NO THANKS’ (see image below).  

   

   If you have ‘STORE IQ PIN’ selected, then you can use a fingerprint for the locks that are connected with that IQ. 

   If you want to remove the use of fingerprint, you can navigate back to the original IQ ( from the IQs section of the app ) click on the IQ and choose ‘Remove IQ PIN’.  

   
   

Please reach out to Salto support

The application is available for Android and iOS devices. To download the application follows the steps below.

1. Open the Play Store / App Store

2. Search for 'SALTO KS'

3. Tap on 'Install'

4. Tap on 'Accept' to install the Android / iOS app

You can use our application on multiple devices. When you login to your first device, you will be sent a PIN by SMS to activate your IQ(s).

Subsequent devices:

You will not receive a PIN by SMS, but you will have to generate a Code from one of your other devices to activate the IQ on the new device.

The generated Code will verify you as the correct and authorized user.

How can I activate the Code for the first time?

Step 1 Once you have entered the app, a notification appears that the IQ has still not been activated.

Step 2 It is classified in the app menu under “Non-activated IQs”. Select the “Activate” button and press “OK” so that the site sends a text message.

Step 3 You receive a text message with a 4 digit PIN. Step 4 Copy the PIN from the text message. Enter a unique, non-transferable PIN. Enter PIN again to con rm. The app will now be ready to generate codes.

It is necessary to activate the IQ in the app to be able to have IQ control and access, as well as to be able to generate the Code.

How can I activate the IQ in the app?

The app must first be downloaded from the Play Store for Android or from the App Store for iOS.

Step 1 Enter login details. Once logged in, the app will notify you that the IQ is not yet activated.

Step 2 All non-activated IQs are shown in the app menu under “Non-activated IQs”. Select the “Activate” button and press “OK” so that the site sends a text message.

Step 3 You receive a text message with a 4 digit PIN.

Step 4 Copy the PIN received from the text message, and then a unique, non-transferable PIN should be entered Enter PIN again to confirm.

The IQ will be activated.

You have activated your IQ on any mobile device; you will need to create a Code to activate IQs on any subsequent device. A new PIN will only be sent to the first device you activate and not to any subsequent devices.

If you still have access to (one of) your activated device(s) then simply generate a Code from that device and enter it in the new device you wish to activate. If you don't have access to (one of) your activated device(s) then you will have to ask your Owner to reset your PIN.

How do I reset the PIN as s SuperUser?

If a SuperUser doesn't have access to (one of) their activated device(s) then the Owner will have to reset their PIN. Once this has been done, you can activate your new device.

The Owner can reset the PIN by going to:

1. Account

2. Security

3. Reset user PIN

4. Select user

5. Reset PIN

I am an Owner without access, what should I do?

When you are the Owner and don't have access to one of your previously activated devices, you can only reset the PIN by resetting the IQ. This will also reset any PIN codes for other users, who then will need to re-activate the IQs in their mobile applications.

It is necessary to activate the IQ in the app to be able to have IQ control and access, as well as to be able to generate the Code.

How can I activate the IQ in the app?

The app must first be downloaded from the Play Store for Android or from the App Store for iOS.

1. Enter login details. Once logged in, the app will notify you that the IQ is not yet activated.

2. All non-activated IQs are shown in the app menu under “Non-activated IQs”. Select the “Activate” button and press “OK” so that the system sends a text message.

3. You receive a text message with a 4 digit PIN.

4. Copy the PIN received from the text message, and then a unique, non-transferable PIN should be entered Enter PIN again to con rm. The IQ will be activated

Digital Key can best be described as an equivalent of a traditional tag or keyfob; it allows you to use your phone as a tag. If the site you are a user of has hardware that supports Digital Key, it will be automatically enabled in your mobile app.

In order to open a lock with your digital key, press the digital key icon in your app or widget and tap the lock reader with your phone to wake it up. The Digital Key will be sent to the lock, which will respond as usual.

Please reach out to Salto support if you encounter issues using your Digital Key.

As Digital Key uses Bluetooth to communicate to the lock directly, you will have to be near the lock.

Tapping the lock is needed to ‘wake up’ the lock, in order to receive the Digital Key. As with a tag, the lock will give a sound- and LED signal when access is provided (or denied). Now you can open the door.

Please go to this article.

Currently we do not support watchOS with SALTO KS. Follow our blog for updates on this!

If you receive a notification stating, “This IQ is activated on a different device” there are generally 3 situations in which this can occur. Please check if:

• You have already activated the IQs on another device, but you want to replace your phone.
  

• You have re-installed the app on your phone.
  

• The app storage has been cleared by an app cleaner tool.
  

In the first case, you can generate an activation code on the other, already activated, device. If you don’t have access to this device anymore or you (accidentally) re-installed the app on your device, as mentioned under point two, please ask one of your site administrators to help you. They can go to site > rights in the web app, and they will be able to reset your PIN for all the IQs. Once this is done, you will be able to complete the IQ activation process in the mobile app. For point three, which typically only happens on Android devices, please reach out to our support team, as this might re-occur.

If you still have questions , please feel free to reach out to Salto support.

Normally, your phone should not be accessible to anyone but yourself, so the data on your phone should be safe. If you have to replace it, a Site Admin or the Site Owner can reset your IQ PIN Codes (in case you were using remote opening), so you can activate them on your new phone.

If you were just using Digital Key, your phone will activate itself after logging into the app on your phone and create a new Digital Key. You (or a Site Admin) can block the old one if you choose to do so.

The use of fingerprint or face recognition in the app is a function of your phone and not of the app itself. If you choose to allow someone else to add their own fingerprint to your phone, you will be able to use that as well. This person will then also be able to unlock your phone and do anything with it, so we advise you to think carefully before deciding to allow this.

The app requires iOS version 11 and Android version 5 (21) or higher.

You can uninstall the Mobile App the same way you uninstall any other app on your phone. Your KS account will not be deleted. Please keep in mind that if you are replacing your phone and you are using the remote opening feature, you first enable the app on your new phone before you remove it from your old phone. If you fail to do so, a Site Admin needs to reset your PIN Codes before you can activate IQs on your new phone. If you are the Site Owner, you even have to reset every IQ, causing all other users to have to re-activate their IQs as well.

For Digital Key, your Site is required to have updated IQs, as well as BLE-enabled locks.

SALTO BLE-enabled locks that support Digital Key: XS4 Original, XS4 One, XS4 Mini, XS4 Wall reader, XS4 Keypad, XS4 Wall reader with keypad.

Please note, that in some cases for older locks, a firmware update might be required.

Go to Events tab and tap on the icon. You can view 30 seconds of recording in total: Starting 5 seconds before the event and 25 seconds after.

SuperUsers can grant rights to other SuperUser and basic Users. Rights can be granted in the People screen.

There is no limitation on the number of users that can have the SuperUser role.

There is no limitation on the number of devices you can enable.

In most cases, this action is applied effectively within 5 seconds.

A user will not be notified through an email or update, but they are denied access when they are blocked and attempt to open the lock.

Using the SALTO KS Mobile App for iOS and Android is safe and highly secure. Building trust and confidence, data security, and security of the locking hardware is critical to everything we do at SALTO KS.

There are policies and management functions in place to protect your data against unauthorized access. We use industry best practices to keep you and your users safe.

Opening doors remotely may be done from the account or the APP on your mobile phone.

How can I open remotely from the account?

This option can be found when you:

Step 1 Access the account via app.saltoks.com and go to the “Main” section. On the right part of the screen, look for the second block where you will see “Open now”.

Step 2 Open up the drop-down menu where all of the doors in the system are listed. Select the door you want to open, then click “Open now”.

Step 3 The system will request a code. You must generate a Code via the APP.

Step 4 Open the APP and select the menu in the upper left area.

Step 5 Once you are inside, select the icon with an arrow coming out of a box. A menu will drop down in the lower area.

Step 6 Select “Generate Code”. Enter the PIN for the IQ in question. A 5-character “Code” will be generated.

Step 7 Enter the Code and then click “Accept”.

How can I open remotely from the APP?

This option can be found when you:

Step 1 Open the APP and select “Open Doors” in the upper right part.

Step 2 Press “Open” for the door in question and enter your 4 digit PIN. The APP will confirm the door opening.

To view a log of all entries to your system, tap on the icon 'Entries'.

Please note that 'AppUsers' will only see their own entry logs, while 'SuperUsers' and 'Owners' will see all users' entries.