Hardware

IQ and repeaters

The IQ has different color schemes to indicate certain behavior.

Available colors are: Green Flashing every 5 minutes once = All is OK

Red Permanent = no cellular connection Flashing = poor cellular connection for more than 1 minute

Purple Permanent = IQ suspended/no subscription Flashing = Node FW is not working properly

Blue Permanent = Factory mode (not end-user) Flashing = during reboot

Yellow Flashing 2 sec toggle = No Cloud connection Flashing 1 sec toggle = Router FW is not working properly

White Permanent = Initialized mode (not end-  user)

Red/Green/Blue Flashing = during reset of IQ

(Reset requires a 3-5 seconds continuous activation of the reset button in the back of the IQ. After a LED flash reset procedure is started. Full IQ functionality back in 2 minutes) 

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If you need to replace your IQ (e.g. because of a hardware failure) you can do so by using the 'Replace' button in the site settings. Using this button, you will replace the IQ without the need to detach / re-attach any attached hardware. The new IQ will simply replace the old IQ, including any attached hardware. To replace an existing IQ, simply:

  1. Login to http://home.saltoks.com as the Owner
  2. Click on 'Account' > 'Site'. Here you will see your IQ, or if you have multiple IQs, you will see a list of your current IQs. In this example, we're going to replace the IQ called 'IQ'.
  3. Click on the 'Replace' button. If you wish, you can give the new IQ a different name, or leave it as is. Click on the green 'V' to continue.
  4. Enter the IQ's activation code and click on the green 'V' to continue:
  5. Confirm your telephone number and click on the green 'V' to receive the registration code.
  6. A registration code will be sent to your mobile phone, via SMS. Enter the code in the field shown on your screen.

Note: the code is case sensitive.

Once the registration code has been confirmed, your IQ has been replaced successfully!

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Any IQ can hold a total of 16 locks at any given time. These locks can be attached directly to the IQ or through repeaters. A total of 6 repeaters can be added to an IQ, either directly to the IQ or in a linked configuration (IQ > Repeater > Repeater) to a maximum of 3 layers. Regardless of the number of repeaters, the maximum number of locks remains 16 per IQ.

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By design an IQ is meant to be used indoors and therefore is not suitable to be used outdoors. Some customers who had a requirement for outdoor usage have used outdoor enclosures. Please note however, that a plastic enclosure is recommended over a metal enclosure as metal enclosures significantly reduce the signal strength of the RF signal between the IQ and the locks.

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When an IQ is functioning without any issues, it produces a green LED that flashes briefly once every five minutes. If this bothers you, the green, flashing LED indication can be disabled: Login to http://home.saltoks.com and click on 'Account' > 'Hardware' > 'IQs' Then:

  1. Click on the pencil to edit the IQ
  2. Uncheck the box 'Green heartbeat'
  3. Click on the green 'V' to save the changes

The 'green heartbeat' will no longer flash once every 5 minutes!

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Go to your dashboard and follow these steps:

  1. One of your IQs has been reset, please click here to choose an action for the IQ.
  2. Click to restore on the IQ reset
  3. Click yes
  4. We need the Code, open your app
  5. Activate the IQ
  6. IQ activated > get your Code
  7. Enter Code, press submit > check configuration

You have successfully reset your IQ!

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What is your IQ trying to tell you:

  1. RGB (3 times flash) - IQ Reset
  2. Permanent blue - IQ booting, if it stays blue the IQ is defect
  3. Blinking yellow (1 sec toggle) - No router correct response (no longer relevant for IQ2.0)
  4. Blinking purple (1 sec toggle) - No node communication (MAC 00.00.00)
  5. Permanent white - First time initialized/ Factory mode
  6. Blinking red (1 sec toggle) - No server connection
  7. Blinking blue (1 sec toggle) - IQ updating
  8. Blinking green (1sec toggle) - Bluetooth active, app can connect (IQ2 only)
  9. Permanent green - App connected to IQ over Bluetooth (IQ2 only)
  10. Blinking red (4 sec flash) - Low signal strength (only IQ1)
  11. Permanent red - No network/signal (only IQ1)
  12. Blinking red (4 sec flash) - Low signal strength (only IQ1)
  13. Permanent purple - Subscription suspended (also if IQ is not in a site)

Is your IQ saying something else? Contact SALTO Tech Support!

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If the IQ is still functioning and not broken, it is possible. Simply decouple the IQ with help from SALTO Tech support who have a Larry account reconnect and reset the IQ.

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This shows the signal strength: Only applicable to an m2m IQ. A Wifi or ethernet IQ always shows a signal strength of 100%

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Check your WIFI settings:

Check if the IQ firmware is 9.0.25 and up

WIFI is 802.11bgn on channels 1-11 and 2.4GHz only

1Preferably WPA or WPA2 encryption

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Check if the Lock is properly detached from the old IQ's by presenting a random Tag to the Lock, the Lock would open if it is in a 'free status'. If the Lock is not properly detached you have to attach the Lock back to the original IQ and detach it properly again.

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Installation of hardware

  1. Login to your account as the Owner
  2. Click on 'Account' then 'Hardware' then 'Doors'
  3. You will need the MAC address of the locks you want to add.
For cylinders this can be found below the batteries in the knob set of the cylinder. With escutcheons, lift of the plate on the back and the MAC address will be on the grey wireless module, on top of the batteries.  
  1. Now, click 'door' in the popup box. Enter a name for the door in the next pop-up box and click on the green 'V'.
  2. In the next popup box enter the MAC address and click on the green 'V' to continue.
  3. Check the mobile phone number and click on the green 'V' to receive the SMS message with the registration code.
  4. In the next field you can enter the registration code. Tip: The registration code is case sensitive, so type it in accurately!
  5. After you have confirmed the registration code, the lock has been added to your site.
You have now added a lock to your account and can now continue to attach the lock to an IQ. Go to the page
Login to your SALTO KS account on home.saltoks.com as the Owner, then:
  1. Click on 'Account'
  2. Click on 'Hardware'
  3. Click on '+ IQ' to add a new IQ to your site
  4. Enter a name for your IQ and click on the green 'V' to continue
  5. Enter the activation code and click on the green 'V' to continue
  6. Check the mobile phone number and click on the green 'V' to receive the registration code via SMS
  7. Enter the registration code that you received via SMS message
Done! Your IQ has been successfully added to your site! Go to the page

To add a new tag to your site, follow the steps below:

Login to your SALTO KS account on app.saltoks.com as the Owner, then:

  1. Click on 'Account'
  2. Click on 'Hardware' and 'tags'
  3. Click on '+ Add tag' to add new tags to your site
  4. In the next pop-up box, select any of the locks added to your site to use as 'card reader' for the tags you want to add and click 'Start'
  5. From the moment you click 'Start' you have 120 seconds to 'read' the tags you would like to add to your site

You can 'read' a tag by holding the tag in front of the lock you have selected. The lock will blink red and the tag will be registered to your site. The added tags will be visible in this screen as soon as the lock you have selected has successfully read them.

The locks are now ready to be assigned to Users. This can be done in the 'People' screen of app.saltoks.com.

Tip; A tag that has already been added to another site will not show up as a newly added tag. Tags can only be added once, and is always owned by one site. However a user in multiple sites can use the same tag for door openings in all the sites.

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To add a new Repeater to your site, follow the steps below:

Login to your SALTO KS account on app.saltoks.com as an Owner, then:

  1. Click on 'Account'
  2. Click on 'Hardware' and then on 'Repeaters'
  3. Click on '+ repeater' to add a new repeater to your site
  4. Enter a name for your Repeater and click on the green 'V' to continue
  5. Enter the Repeater's MAC address and click on the green 'V' to continue
  6. Check the mobile phone number and click on the green 'V' to receive the registration code via SMS
  7. Enter the registration code that you received via SMS message

Done! Your Repeater has been successfully added to your site!

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Locks (cylinders, Escutcheons, Wall Readers)

There are a variety of locks that are compatible with the SALTO KS site. In general there are 3 types of locks that can be used:

  1. Cylinders There are various cylinders available with different inside mechanisms, compatible with a wide range of doors and locking systems.
  1. Escutcheons These are especially suitable for in-house doors, e.g. for individual offices or meeting- and / or storage rooms. 
  2. Wall readers Suitable for high traffic- and /or automatic doors; most used for automatic (rolling) doors and main entrance doors.

To check which type of locks are most suitable for your situation, please contact an installer who will be more than happy to assess what the best solution is for your office or home!

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Use the cylinder tool to open the head of your cylinder. Pull the white tab to remove the battery. Replace the battery with a new one.

When you put in the battery, you should hear 2 short beeps. If you don't hear the beeps, check if you inserted the battery correctly. Close up the head of your cylinder using the tool.

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To change the batteries of your escutcheon, remove the back panel of the escutcheon. Once you have removed the back panel replace the three batteries with new ones.

When you put in the battery, you should hear two short beeps. If you don't hear the beeps, check if you inserted the battery correctly. Close up the back panel.

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Technical support - Locks

How is the battery life measured?

3: High

2. Normal

1: Low

0: Very low

What does it mean when the lock receives a low battery warning-event?

When a Low battery-warning event is received from the lock it means the battery is low. When that event is received an email is send to the User warning them about the low battery.

What batteries are recommended for the Escutcheon?

  • · Duracell Plus Power AAA (MN2400)
  • · Simply Duracell AAA (MN2400)
  • · Varta High Energy AAA (04903)
  • · Varta Longlife AAA (04103)
  • · Varta Industrial AAA (04003)
  • · Simply Duracell AA (MN1500)
  • · Varta High Energy AA (04906)
  • · Duracell Plus Power AA (MN1500)
  • · Varta Industrial AA (04006)
  • · Varta Longlife AA (04106)

The recommended batteries for cylinders are

  • · Varta Professional Lithium CR2 (6206)
  • · Duracell Ultra CR2 Lithium (DLCR2) 
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Before removing an offline Lock please note that:

  1. A removed offline Lock is not usable in another environment.
  2. The IQ the Lock was attached to is online
  3. The IQ is activated in the user's app (valid user/a Site owner/admin)
  4. Find the Lock and attached IQ in the System by going to Account > Hardware > Doors. Find the Lock and attached IQ in the System. Note their names and MAC address.

    Detach the Lock from the IQ by going to:

    1. Account > System > Select IQ
    2. Edit, then select the Lock, click Edit
    3. Select Detach, click Move, save in IQ
    4. Go to your SALTO KS app, find the IQ, generate the Code, enter the Code in app.saltoks.com
    5. The System will confirm the Lock is detached
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