This manual is a basic reference guide to operate the SALTO KS mobile application for iOS and Android. Please use this manual when all hardware is installed and configured, and ready to use.
This manual is a basic reference guide to operate the SALTO KS web application. Please use this manual when all hardware is installed and configured, and ready to use.
"Offline access" is a feature that allows locks that are (temporarily) not connected to the IQ or when the IQ cannot connect to our database to work. This can happen for a number of reasons, including a power outage that causes the IQ to switch off temporarily
Offline Access is by no means a skeleton key (A skeleton key is a type of Offline Access in which the serrated edge has been filed down so that it can open numerous locks, most commonly the warded lock): it does not give the ability to the holder of the tag to open doors that the user is not authorized for. In case the lock cannot validate the tag and its access rights in the database, the lock will fall back on the 'Offline Access' validation which means that if the presented tag has Offline Access and is included in an access group that has access to the lock the tag is presented to, the lock will validate the tag and provide access to the holder of the tag. Due to the storage capacity of a lock, and depending on the firmware of the lock this feature can be assigned to a maximum of 39 Users / Tags. Please note that Offline Access has 24/7 accesses to a door if the lock falls back on the Offline Access validation, even if in the access group the access of that Tag is limited to a specific time frame. In other words: access groups do not apply to Offline Access when the IQ has no connection to the lock or to our database.
Offline Access can be assigned to the user by editing the user in 'People' and checking the box 'Offline Access'.
If the Site contains RFnet locks within the Site, then the offline access storage is 39 per Site. But if the whole Site is equipped with BLUEnet locks, then Offline keys storage is 360. In the future, we are planning to improve this logic per lock, where the storage will be 39 for RFnet locks and 360 for BLUEnet locks within the same Site.
Before panicking, make sure you investigate the following options when your site seems to be offline:
IQ is offline due to power or network issue
The lock is offline due to the connection issue with the IQ, or the IQ is offline
The battery inside the lock is dead
The Site owner lost the pin or faced a problem and Salto Tech support see to reset the pin is the best solution.
Before decoupling the IQ from the Site.
The reset would reset to defaults, the button should be pressed around 10s
After normal reset, the device will show RGB 3 times.
WARNING: Only take this step when a SALTO support employee has recommended this.
To reset an IQ, take a paperclip or similar object and press the reset button for a minimum of 10 seconds (and a maximum of 15 seconds) while it is plugged in.
While doing this, please take note of the fact that the rest process starts with a Red, Green, Blue blink of the IQ. After these (RGB) flashes wait for a maximum of 2 minutes to have the IQ reset all settings.
Check if there’s anything unusual about the hardware. For instance: does the door lock give a green light but it’s still not possible to operate the mechanism.
Ensure the IQ is powered and online.
Press the reset button of the IQ for 8-10 seconds, as a result, the LED light will indicate once Red Green Blue light.
Go to app.saltoks.com, login with a site admin account, go to Site -> Hardware -> Find the IQ being reset, and click restore
You have successfully reset and restored your IQ!
To make a tag or a mobile key has the offline access to the locks in the site, the site admin should do:
Go to People -> Find the user -> Open the profile
Go to -> Keys -> Find the key -> Click offline access
All questions related to creating and accessing your account.
From installing hardware and checking the status to replacing the batteries.
An overview of the options and features of the mobile apps for Android & iOS.
The basics of SALTO KS
Information about new features your system has to offer